When you think of Las Vegas, what comes to mind? The official tagline of the city: What Happens in Vegas, Stays in Vegas…? The millions of blinking lights beaming from Vegas’ Casinos…? Elvis Impersonators…?
Before I went to represent a client last month at a conference, for me, it was noise…lots and lots of noise…slot machines, loud music, screams coming from the roulette table (both good and bad), bachelorette parties yukking it up, etc.
That’s what it was…before spending nearly a week in Vegas for that event.
But…today, it’s customer service………Customer service……… Not because
- I came in as a high roller
- I dropped a name or two
- I came in with a special executive group
There must be something in the water because every person I encountered (the waitstaff, housekeeping, taxi drivers, the guys at Kinkos) was genuinely nice, attentive and sincere. You could say that some of these folks were ‘working for that tip;’ but that doesn’t explain the helpfulness of the people where tips are not allowed.
Here’s the thing: I wasn’t ready to be won over by Vegas’ customer service. In fact, I was even suspicious of it. But the more it happened, the more I was open to the idea that the city of Las Vegas was keyed in to making every interaction like it was with the president – singular and special. Pretty much made me forget about all of that noise.
So. What are you doing to keep your company’s customer service at that Las Vegas level? What’s keeping you separate from all that noise?